Terms and Conditions
Effective Date: 4/21/2025
Welcome to Redmatter Creations LLC. By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following terms and conditions. Please read them carefully.
1. General Information
This website is owned and operated by Redmatter Creations LLC. These Terms apply to all visitors, customers, and users of the site. By using our services, you agree to these terms.
2. Products and Services
We offer:
- Custom website design services
- Digital marketing packages
- Painted miniature figures and artwork
- Integrated sales via WooCommerce and Etsy
All products and services are subject to availability. We reserve the right to change or discontinue offerings at any time without notice.
3. Orders and Payments
- All prices are listed in USD.
- Payments for digital services (like web design) are split into 50% at contract sign-up and 50% upon project completion.
- Product orders (miniatures/art/books) require full payment at checkout.
- We reserve the right to cancel or refuse any order at our discretion.
4. Shipping and Fulfillment
- Physical products are typically shipped within 1-3 business days.
- Shipping rates and delivery times may vary depending on the destination.
- We are not responsible for delays caused by shipping carriers or customs.
5. Returns and Refunds
- Digital Services: Due to the custom nature of our web design and consulting services, we do not offer refunds once the project has started.
- Physical Products: If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll work with you to resolve the issue.
- Custom or commissioned artwork is non-refundable once work has begun.
6. Intellectual Property
All content on this site (text, logos, images, designs) is the property of Redmatter Creations LLC unless otherwise stated. You may not copy, reproduce, or distribute any content without written permission.
7. User Conduct
By using our website, you agree to:
- Provide accurate information
- Refrain from engaging in illegal or unauthorized activities
- Not misuse or interfere with our services, site, or systems
We reserve the right to restrict or terminate access if these terms are violated.
8. Third-Party Tools and Integrations
We integrate with third-party platforms such as:
- WooCommerce
- Etsy
- Google Analytics
- Payment Gateways (e.g., Stripe, PayPal)
We are not responsible for any issues that arise from the use of these external tools. Use of third-party services is subject to their respective terms and policies.
9. Privacy
Please refer to our Privacy Policy for information on how we collect and use your data.
10. Modifications to Terms
We reserve the right to update or change these Terms at any time. Changes will take effect immediately upon posting to the site. Continued use of the site indicates your acceptance of any modified terms.
11. Contact Us
If you have questions about these Terms and Conditions, feel free to reach out:
Email: shawn@redmattercreations.com
Business Name: Redmatter Creations LLC