Privacy Policy
🔐 Privacy Policy
Effective Date: 4/21/2025
At Redmatter Creations LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase from our online store, or interact with our Etsy-integrated shop.
1. Information We Collect
We collect personal information when you:
- Place an order
- Create an account
- Subscribe to a newsletter
- Contact us through the website
- Interact with our Etsy store via integrated services
The information may include:
- Name
- Email address
- Billing and shipping address
- Payment details (processed securely via third-party gateways)
- Phone number (if provided)
- Order history
- IP address and browser/device data
2. How We Use Your Information
We use your information to:
- Fulfill orders and provide customer service
- Process payments securely
- Deliver order updates and tracking information
- Improve our website and services
- Comply with legal obligations
We may also use anonymized data to analyze sales performance or website traffic.
3. WooCommerce and Etsy Integration
Our website uses WooCommerce to manage our online store and Etsy integration tools (such as Etsy Sync or third-party plugins) to list and manage products across platforms.
These systems may share order and inventory data to sync listings, manage stock, and process sales. Data shared between systems may include:
- Product names and SKUs
- Order IDs and customer details (limited to what’s necessary)
- Sales history and shipping info
All data shared through these integrations is handled securely and only for the purpose of fulfilling your order and managing our shop.
4. Payment Processing
Payments made through this site are securely processed by:
- [Stripe, PayPal, Square, Google Pay, etc.]
We do not store full credit card numbers on our servers. Payment data is encrypted and handled securely in compliance with PCI standards.
5. Third-Party Services
We may use trusted third-party services for:
- Order management (e.g., WooCommerce)
- Etsy integration
- Email marketing
- Analytics (e.g., Google Analytics)
These services only access the data required for their specific function and are under obligation to keep your data secure.
6. Cookies
We use cookies to enhance your experience and track website performance. You can adjust cookie settings in your browser at any time.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your data
- Withdraw consent at any time
- Object to processing of your personal data
To make a request, please contact us at shawn@redmattercreations.com.
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and reporting requirements.
9. Security
We implement appropriate security measures to protect your data. However, no method of transmission over the internet is 100% secure.
For orders in the EU
1. Legal Basis for Processing Data (GDPR Requirement)
Under GDPR, we must state our lawful basis for processing your data. We rely on the following legal grounds:
- Contractual necessity: To fulfill orders, provide services, or respond to inquiries.
- Consent: For marketing communications, newsletters, or optional features.
- Legal obligation: To comply with legal, tax, or accounting requirements.
- Legitimate interest: To improve our services, enhance security, and prevent fraud.
2. Your GDPR Rights
If you’re located in the EEA or UK, you have specific data rights:
- Access: Request a copy of the data we hold about you.
- Correction: Request updates to incomplete or inaccurate data.
- Deletion (“Right to be Forgotten”): Ask us to erase your data.
- Objection: Object to certain data uses such as direct marketing.
- Restriction: Ask us to temporarily stop processing your data.
- Portability: Receive your data in a portable format.
- Withdraw Consent: You can opt out of any marketing or communications at any time.
To exercise any of these rights, contact us at [your email address].
3. International Data Transfers
Our website and services are based in the United States. If you are accessing the site from the EEA or UK, please be aware that your data may be transferred outside of your jurisdiction. We take all reasonable steps to ensure your data is protected and handled according to GDPR standards.
4. Cookies & Tracking (GDPR Edition)
We use cookies for site functionality, analytics, and marketing. When you first visit our website, you will see a cookie consent banner allowing you to accept or decline cookies.
Visitors from the EEA/UK can adjust preferences or reject non-essential cookies using that banner.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:
Email: shawn@redmattercreations.com
Business Name: Redmatter Creations LLC